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Frequently Asked Questions
How long does it take for my order to be delivered?
Due to high demand for our products, delivery times are as follows:
- Processing time: 1 to 3 business days
- Shipping: 6 to 14 business days
How can I track my order?
You will receive a track & trace code via email as soon as your order has been shipped. With this, you can easily track your package using the “Track my package” option in the menu.
What should I do if my order arrives damaged or incomplete?
In that case, please contact us and we’ll make sure you receive what you paid for, so you can begin your transformation the right way.
Do you offer returns and refunds?
Absolutely! You have up to 90 days to return our products, starting from the day you received them.
Are your products of good quality?
Yes, our products are of the highest quality. We use only ingredients that are clinically proven and recommended by experts, including dermatologists.